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These conditions, the information in any of our brochures and
all other relevant information given to you by us form the
basis of the agreement between us and you and any other person
(s) on whose behalf you book. In these terms & conditions,
‘we’ are Eurorivers.com, a division of Russiana River Cruises
, a trading name of Russian Gateway (UK) Ltd. Please read
through this page carefully and make sure you understand all
the relevant points.
TO MAKE A BOOKING
Bookings are accepted by telephone, fax, e-mail or post. When
requesting confirmation of a booking, you accept these
conditions , the information in this brochure and all other
relevant information given to you by us. There is a binding
contract between us as soon as we confirm all services which
are to be provided. We will not accept any alterations to
these conditions unless we inform you in writing.
PAYMENT
If you book your holiday more than 10 weeks before your
intended departure date, you must pay a deposit of 25% of the
tour cost per person. You must then pay the balance of the
trip no later than 10 weeks before departure. If you are
booking within 10 weeks of departure we require the total
amount together with your booking. We do not accept credit
cards in order to keep the cost of the services we provide you
down. In order to guarantee no surcharges we appreciate early
payment.
CANCELLATION BY US
We reserve the right in any circumstances to cancel your tour.
If so we will contact you as soon as possible and offer you an
alternative or a full refund. As all of our tours are entirely
individual and do not depend on a certain number of passengers
booking, cancellation by us is highly unlikely. We may have to
cancel due to force majeure (see below) - if so we will give
you a full refund but will have no other liability to you
whatsoever. If we do not receive payment within 56 days of
departure we may in certain circumstances be forced to cancel
your holiday which will lead to loss of deposit. Force Majeure
is unusual or unforeseeable circumstances beyond our control,
the consequences of which neither we nor the employees of our
suppliers could have avoided even with the exercise of due
care.
CHANGES BY US
We reserve the right to change any of the particulars in this
brochure before you make a booking with us but if we do so we
will advise you of these changes before we confirm your
booking. We also reserve the right to make changes to your
holiday arrangements after we have confirmed your booking.
These changes may be major or minor. A major change is a
change of UK airports (not including a change of London
airports), a change of resort, a change of departure time by
more than 12 hours or a change to a lower category of
accommodation. All other changes are minor. If there is a
minor change, we will do our best to notify you of this, but
we are under no obligation to do so or pay you any
compensation. If there is a major change we will offer you the
choice of a full refund or an alternative holiday, if
available. If the alternative costs less we will refund you
the difference and if it costs more you must pay us the
difference. Compensation will only be paid if a large portion
of your holiday or services are not or cannot be provided. In
this case, we will pay you an amount which is reasonable
taking in to account the circumstances of the services not
provided. On certain occasions it may be necessary to change
hotels at the last minute due to unforeseen circumstances such
as overbooking by the hotel or other unexpected changes. We
reserve the right to change hotels within the same hotel
category without prior notice and if we change your hotel to a
hotel of a lower category we will pay compensation for the
price difference between hotels.
CANCELLATION BY YOU
After we accept your booking, if you cancel your arrangements
you will be liable to pay the following cancellation charges.
In order to avoid these charges we advise you to have a
suitable insurance policy which covers unexpected curtailment
of holiday. If you wish to cancel your holiday, you must
inform us in writing and the cancellation will not be
effective until this is received. Visa or issued flight ticket
charges can not be refunded under any circumstances.
Number of days before departure when we receive your written
cancellation.
Charge as a % of your total holiday cost (excluding visas &
other non refundable services)
Fees are assessed according to the following cancellation
schedule:
90 days or more Deposit
89-60 days 35% of net cost
59-30 days 50% of net cost
29-15 days 80% of net cost
14-0 days 100% of net cost
Please note if we have issued non-refundable airline tickets
or any other non refundable services then these will also be
excluded from the refund amount you receive. In every
circumstance of course we will provide documentary evidence to
your insurance company if necessary. Please also note these
penalties are different from Russian Gateway's cancellation
penalties as they are dictated to us by the ship owners.
CHANGES BY YOU
We are not legally obliged to accept changes by you but if you
do wish to change your booking we will attempt to do so. There
may be a 20 pounds admin charge if you do change your
itinerary. You may transfer your booking to another person for
the sum of 20 pounds (more than 30 days before departure)
SERVICE
We will provide all services purchased and confirmed by
ourselves in each itinerary. Due to the nature of the travel
industry in Russia and the CIS States, on certain occasions
due to unforeseen circumstances itineraries may be altered
with little or no notice i.e excursion changes, theatre
billing or hotel changes etc: in all cases we will provide a
suitable alternative of equal or greater value. All excursions
included in the tour price are confirmed prior to departure.
Optional excursions, time permitting, may be offered to
clients at the discretion of our local suppliers, for extra
payment. These excursions are, in all circumstances, optional.
None of our services include tips to waiters or guides,
laundry, drinks (except where indicated), souvenirs or other
items of a personal nature.
RESPONSIBILITY (Section 1)
As a travel operator, please note that we only act as an agent
for Embassies, hotels and other travel organisations. We
reserve the right to cancel, alter or adjust any travel
programme at our discretion and at any time for economic,
safety or other reasons beyond our control, or where we feel
there may be danger or other problems for our clients. In the
extremely unlikely event where we have to take such measures,
our liability is limited to refunding 100% of monies paid to
us by our clients. All clients should take out travel
insurance to cover personal effects, injury, death,
disablement etc as Russian Gateway is not responsible for the
provision of such insurance. We can not be held responsible
for 3rd party errors or other misdemeanours ie post strikes,
flight delays, accommodation problems etc but in every
circumstance will do our very best to sort everything out
amicably. Any problems caused by delays in transport,
rescheduling of flights, trains or ships will be dealt with by
the customer's insurance company to whom we will provide full
support in order that the customer receives prompt refund of
any costs incurred. Please make sure you check all your travel
documents including Russian Visas to make sure they tie in
with the trip you booked. Make sure the names and dates are
what they should be - if not call us right away. The Consulate
does make mistakes from time to time but they are easily
amended. You are responsible for sending us your valid
passports in good time for your trip to Russia according to
your booking confirmation. Normally this means approximately
ten weeks before departure.
RESPONSIBILITY (Section 2)
Responsibility/Acts of God, Strike, or Other Conditions Beyond
Control/Refusal of Passage Eurorivers.com accepts no liability
or responsibility, whether occasioned by railroad, motorcoach,
private car, boat, aircraft or any other conveyance, for any
injury, damages, loss, accident, delay or irregularity which
may be occasioned either by reason or defect, through the acts
or defaults of any company or person, or in carrying out the
arrangements of the tour, as a result of any cause beyond the
control of Eurorivers.com . Guests specifically release
Eurorivers.com from any and all claims for loss or damage to
baggage or property or from personal injuries or death, or
from loss or delay, arising out of the acts, omissions or
negligence of any independent contractors, such as air
carriers, hotels, shore excursion operators, restaurateurs,
transportation providers, medical personnel or other providers
of services or facilities. All arrangements made for tour
participants with independent contractors, including medical
services, are made solely for convenience to participants and
are done at the participant’s own risk. Medical personnel are
independent contractors. Eurorivers.com specifically disclaims
all liability for damages for emotional distress, mental
suffering or psychological injury of any kind. Tickets,
vouchers, and any other travel documents are subject to all
terms and conditions of the respective suppliers (some of
which may limit supplier’s liability). Under no circumstances
shall Eurorivers.com be construed as a carrier under a
contract for safe carriage of the passenger or his or her
belongings. Eurorivers.com and the owners and operators of the
vessels identified in this brochure shall be entitled to any
and all liability limitations, immunities and rights
applicable to them or any of them under the Strasbourg
Convention on the Limitation of Liability of Owners of Inland
Navigation Vessels (CLNI), with protocols and amendments,
together with the further provisions of the International
Convention of Limitation of Liability for Maritime Claims,
1976, with revisions and amendments (hereinafter collectively
referred to as the “Convention”), if and as applicable, and by
those other and further limitations of liability set forth in
the statutory and general maritime law of the United States,
(including Title 46 U.S. Code Section 181-186, 188), as well
as any other applicable nation’s laws limiting liability.
Acts of God, Strike, or Other Conditions Beyond Control
Neither Eurorivers.com. nor the owners or operators of the
vessels identified in this brochure shall be liable for delay
or inability to perform any condition in this brochure or any
part thereof caused by or arising out of strikes, lockout or
labour difficulties or shortages whether or not the Carrier is
party thereto, or explosion, fire, collision, standing or
foundering of the vessel or breakdown or failure of or damage
to the vessel or its hull or machinery or fittings howsoever
and wheresoever any or the same may arise or be caused, or
civil commotion, riot, insurrection, war, government
restraint, requisitioning of the vessel, political
disturbance, acts or threats of terrorism, inability to secure
or failure of supplies including fuel, Acts of God, or other
circumstances beyond their control.
Refusal of Passage Eurorivers.com shall not be required to
refund any amount paid by any tour participant who must leave
the tour prematurely for any reason, nor shall Eurorivers.com
or the owners or operators of the vessels identified in this
brochure be responsible for the lodging, meals, return
transportation or other expenses incurred by such tour
participant.
COMPLAINTS PROCEDURE
In the unlikely event you have any complaints about the travel
services we provide, in the first instance please ask your
guide for help or call one of the office numbers we provide
you. Your guide or our Russian offices will immediately
contact us in the UK for clarification and resolution of the
problem. If the situation can not be resolved satisfactorily
by the efforts of either our Russian or UK offices, write to
The Managing Director of Russian Gateway for a full and proper
investigation within 30 days of returning home. Please note in
99% of cases all problems can be resolved locally so if you do
not inform your guide or our Russian offices the exact nature
of your issue, we can not offer compensation upon your return
to the UK. We will, in all circumstances, endeavour to please
our clients with every aspect of our service.
OVERVIEW—PLEASE READ
By making a reservation with Russian Gateway (UK) Ltd, you
explicitly agree to the terms and conditions on this page.
In all cases, we reserve the right to cancel any reservations
where clients fail to make the necessary deposit or full
payment of the tour. If we, for whatever reason, cancel the
tour, our liability is limited to the money paid to us by our
clients.
Note: While every effort will be made to adhere to the
schedules as outlined in each itinerary, due to the
specialized nature of these programmes, please understand that
all times are tentative, stops and sights are subject to
change or cancellation at short notice due to reasons beyond
our control, including, but not limited to inclement weather,
water levels, museum closures, theatre billing alteration,
government action, civil unrest, acts of God or similar,
equipment breakdown etc. Your understanding and co-operation
will be required and appreciated. Purchase of travel insurance
is highly recommended.
Prices are based on currency rates as at 25.07.2006 and may be
subject to change with short notice.
YOUR PROTECTION
Russian Gateway (UK) Ltd is compliant with European Commission
Directive on Package Travel (The Package Travel, Package
Holidays and Package Tour Regulations 1992-SI3288/1992) your
money is kept secure until you return from your holiday
ensuring repatriation should Russian Gateway go bankrupt.
In all circumstances, payment for flight elements will be made
to Eastways Travel Limited, our ATOL protected flights
provider and your tickets will always be issued within 48
hours of payment being made. All of our flights, without
exception are on scheduled airlines and you will always be
provided with valid return air tickets and prepaid
accommodation, excursion, guide and transfer vouchers so you
are 100% protected in the extremely unlikely event of our
insolvency.
Russian Gateway (UK) Ltd is a limited company in England and
Wales (UK) - company registration number is 3878501. VAT
Registration number is 803 3949 31.
LAW AND JURISDICTION
The contract we have with every client is governed by the laws
of England and the Courts of England and Wales will have
jurisdiction to hear any dispute arising out of or in
connection with it. This included clients booking from any
country in the world.
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